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Module Title: Medical/Dental/Legal Receptionist Module Code: B20149 Level: 5 Credit Value: 2 creditsPurpose:This module is a statement of the standards to be achieved to gain a FETAC credit in Reception at Level 5. It is designed to be taken across a wide range of FETAC certificates. The module is designed to provide learners with the knowledge and skills required to work as a front line representative of any organisation. General AimsLearners who successfully complete this module will: Appreciate the professional skills needed by a receptionist operating in a busy environment – timekeeping, communications, dress code Understand and implement the procedures involved in the operation of an efficient office – customer care, visitors, sales reps, self confidence Understand the different systems and equipment in operation within a reception area – multitasking – phones - message taking – emails Demonstrate a professional attitude to colleagues and c ... (Training Available by Pery Square Business College) Medical/Dental/Legal Receptionist
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