Customer care Courses & Classes

Customer Care and Communication Course Duration: 3 Days Course Code: PPD033 Course Description: During recent years the importance of providing the highest level of customer care has grown significantly. Organisations now realise that effective customer service is the key to obtaining a competitive edge and increased efficiency. Most major surveys undertaken in recent years point to customer care as being a primary factor in customer retention and business expansion.To ensure that quality of service is maintained competency in the core 'technical' skills of any role that falls within the customer relationship is no longer enough. Without the appropriate skills to enable staff to handle customers professionally – customers will label service as poor and seek to transfer loyalty to organisations, which are perceived to be genuinely concerned on their behalf. No two organisations are the same, and in line with our flexible cost effective approach to training, Perpetual Solutions h ... (Training Available by Perpetual Training Solutions) Customer Care and Communication

Customer Care over the Telephone Course Duration: 1 Day Course Code: MPDCCOT Course Description: Do you need to be able to build and maintain a rapport with your customers over the telephone?Do you want to be confident that you’re understanding their requirements and responding appropriately?This course is designed to help you build and maintain rapport with customers through developing business and effective communication skills. This will help your organisation make a great first impression every time. You will benefit from this course if you use the telephone to communicate with internal and external customers.Delegates will learn how to:Portray to your customer a positive image of your company Portray to your customer a positive image of your company Demonstrate the importance of taking responsibility to achieve customer satisfaction Obtain from customers a clear understanding of their expectations Handle challenging callers calmly and confidently Demonstrate how you will r ... (Training Available by Perpetual Training Solutions) Customer Care over the Telephone

Customer Care Course Duration: 2 days Course Code: CUC Course Description: The importance of excellent customer service can not be undervalued. This course is specifically designed to provide 'Your Company Ambassador', front line staff, with expertise required to convey and maintain a customer sensitive culture. The skills learnt during this very intensive workshop will enable them to value their input and provide an understanding of the 'tools' required to be professional employees.This course will enable delegates to:Understand that first impressions count.Practice In depth interpersonal skills.Understand and demonstrate Transactional Analysis during role-play.Display knowledge of known service concepts.Handle complaints.Develop a personal action plan. This course includes the following modules: First and creating the right impressionAppearance, attitude, approachProject the right image Professional customer focusEstablish rapport, 2 way communication, listening techniquesCustomer ... (Training Available by Perpetual Training Solutions) Customer Care

At the end of the programme each participant will:Understand how customer service builds and maintains businessRecognise each individual’s role in satisfying customer’s needs and meeting customer’s expectationsKnow the "how to’s" of handling customer complaintsKnow how to develop a quality and caring culture in the organisationIdentify the key elements of an action plan to build better service levels within the organisationThe programme lasts for either a half day or full day.Training MethodologyThe course is highly practical with the emphasis on individual and group participation. The instructional format will include:LecturesPractical exercisesGroup discussionInstructional videosProgramme ContentWhat is customer care?The key elementsWhy is customer care so important?The tangible difference to your customersWho are your customers?Internal and externalThe "moments of truth" Key customer contact pointsManaging and extending customer relations through better cust ... (Training Available by Western Management Centre) Customer Care

Everyone welcomes good customer service! Improving customer services makes good economic sense and is an important element in attracting new and repeat business. However it must be understood that customer service is the responsibility of everyone in an organisation.This programme deals with these issues and many more.Course DurationHalf Day 9:30 - 1:00 Programme ObjectivesAt the end of the programme each participant will:Understand how customer service builds and maintains business Develop a quality and caring culture in their organisation Know the "how to's" of handling complaints Recognise each individual's role in satisfying customers' needs and meeting customers' expectations Identify the key elements of an action plan to build better service levels in their organisation Programme ContentWhat is customer care? The key elements Why is customer care so important? The tangible difference to your customers Customer care in action Who are your customers? Internal and external ... (Training Available by Western Management Centre) Customer Care

Effective Customer Care CertificateEDI (Level 2) A distance learning course is the ideal way to gain an Effective Customer Care Certificate. Whether you're looking to go on to further education, improve your job prospects or expand your knowledge, distance learning Effective Customer Care is a flexible and convenient course, which allows you to comprehensively prepare for an exam or career through home study. What's more, because the distance learning Level 2 in Effective Customer Care course is a fully comprehensive course, no prior knowledge is required. The Certificate in Effective Customer Care is ideal for those looking to develop a career in a customer focused role. The aim of the programme is to give people, at all levels, the essential knowledge needed to offer the best professional approach to customer service. It will highlight the key areas that can improve the services you offer and show how these can benefit your business. HOME STUDY SUPPORT You will be ... (Training Available by eDistance Learning) Effective Customer Care Certificate

The ICM single-subject Diploma in Customer Service has been designed for those peoplewho want to make their career in customer care. It is also suitable for those already inemployment who seek to develop their customer service and care skills.The principal subject topics for the Diploma in Customer Service are:Buyer BehaviourCustomer EmpowermentCommunicationsCustomer ComplaintsTelephone TechniquesOnline SupportsLoyalty ProgrammesLevering Service To Improve Sales ... (Training Available by Eddie Collins-Hughes Training & Consultancy) Customer Care and Service Skills

Customer CareAdvance your Customer Care skills with this great courseYou will be a master in first class customer careYour customer loyalty will increase massivelyYou will attract countless new customers and reap the rewards of increased profitabilityBenefits of this CourseYou will become an expert in customer care in just 20 hoursYou will guarantee your company an outstanding reputation, second to noneYou will learn to build, inspire and motivate a team that is focused on customer care, customer loyalty and customer retention which will increase profitabilityObjectivesAfter this course you will be able to...Evaluate the positive effect of customer relationsBreak barriers when communicating with customersInfluence your customer so they remain loyal to youIdentify and implement customer care strategies"I undertook this course as I wanted to apply for a job in customer services. The certificate I received gave me an edge over the other applicants and I got the job I wanted! I now have th ... (Training Available by Forus Training - Mullingar) Customer Care

Please Note: All our courses can be tailored to your organisation’s specific needs. Many of our clients select modules from different courses for their unique requirements. If a course does not match your requirements exactly please feel free to contact us and we will adjust the content at no additional cost.Enquire Now! Communication Skills for Customer Care Training CourseThe core of good customer service/care is found in good interpersonal communications skills. This course focuses on developing participant’s communications skills with a view to better their ability to provide effective customer service/care. The course is very practical and on completion participants should understand the basics of communication, the barriers to good communication, how to positively influence clients and how to handle difficult/irate customers in a friendly and positive manner. Objectives:To understand the basics of communication To gain the skills necessary for effective commun ... (Training Available by Griffin Training) Communication Skills for Customer Care

Customer Care(Training Available by New Links Training Solutions) Customer Care

This course is aimed at individuals who may already have some experience in delivering Customer Care and would like to fine tune their skills. It is also valuable to the individual who may be starting out their career in a Customer Care environment. ... (Training Available by Bua Training) Effective Customer Care

Introduction to Customer CareThis unit will tell you how to deal with customers and customer complaints.This module consists of the three units listed below, and should take approximately 50 minutes to complete. Unit 1. Introduction to Customer Care Unit 2. The CustomerUnit 3. Customer Complaints ... (Training Available by FAS Training Centre, Baldoyle) Introduction to Customer Care

Please Note: All our courses can be tailored to your organisation’s specific needs. Many of our clients select modules from different courses for their unique requirements. If a course does not match your requirements exactly please feel free to contact us and we will adjust the content at no additional cost. Enquire Now! Communications Skills for Customer CareThe core of good customer service/care is found in good interpersonal communications skills. This course focuses on developing participant’s communications skills with a view to better their ability to provide effective customer service/care. The course is very practical and on completion participants should understand the basics of communication, the barriers to good communication, how to positively influence customers and clients as well as how to handle difficult/irate customers in a friendly and positive manner. Objectives:To understand the basics of communication To gain the skills necessary for effectiv ... (Training Available by Griffin Training) Communications Skills for Customer Care

Course Title: CUSTOMER CARE Energize your company with customer service that will impact on your bottom line. This one-day customer care programme equips participants with the necessary knowledge, skills and attitude to maintain customer loyalty.Course Objectives The course is aimed at those who wish to:Communicate effectively with customersHandle complaints and provide solutionsHandle enquiries well to ensure successful sales closurePresent a positive imageImprove customer service Who Should Attend? This course is beneficial to all personnel who are interested in increasing their customer service skills to help achieve improved business results in their organization or team. Course Content Responsive Customer Systems – create an effective record-keeping system.Effective Customer Liaison – provide information, liaise with customers and communicate effectively.Meeting Customer Needs – respond to customer needs, positive attitude/behavior techniques.Customer Serv ... (Training Available by Dantek Consultants Ltd) Customer Care

This one-day programme is aimed Sales Support, Administration & Customer Care staff who interact by phone or in person with new or existing customers on a regular basis. During the course we will cover the main disciplines of professional customer care. The style of all our programmes is interactive and challenging, we try to present all topics in a realistic and practical style, this in turn motivates the delegate to turn the programme material into practical reality back on the job. COURSE CONTENT:Understanding the benefits to an organization of quality customer care. Being able to handle a sales enquiry professionally. Learn how to deal with difficult or irate customers professionally. The importance of creating a good first impression over the phone. Communicate effectively by listening and questioning correctly. Keeping the customers informed and minimising future complaints. Phrases and habits to avoid that result in poor customer relations. How to present yourself as a posit ... (Training Available by Training & Selection Services Ltd) 10.1: Customer Care

Course Fee: €455 Distance Learning Course of 8 modules Enrol for this course online now with your Credit or Laser Card» Or By contacting us on 01-2897579» Course Details: Customer care and support is absolutely vital if any company is to survive in the medium to long term.In the course we examine:The essentials of customer care The correct identification of customers Those factors that influence customer care The furtherance of customer relations Dealing with complaints The evaluation & measuring of customer care programme Building customer satisfaction, value and retention Optional:Personality/Intelligence Test All our students have the option to take this revealing test for an additional cost of €25.00. The test asks questions to determine:Are you a 'Take-Charge' type? Are you a manipulative person? Are you a real friend when the going gets rough? How popular are you? Could you be your own boss? What's your leadership potential?The objective is not ... (Training Available by Irish Training & Education Centre) Customer Care and Support

Customer CareThis customised course is aimed at companies who place an importance on caring for the customer and ensuring they receive the highest possible level of personal service. This programme will be tailor made to suit your company's needs. The course will ensure that staff are motivated and have the skills to deliver outstanding service to your customers. It will en hance their awareness, understanding and skill in dealing with customers.Course content:Attitude/Self managementMaking decisions and solving problemsSales service and qualityInternal customer serviceHow you can provide customer service as part of a teamHow to handle complaints and complimentsThe value of a customerEffective communicationsDuration: X 2 mornings: 8 hrs or X 1 day ... (Training Available by West Offaly Training) Customer Care

Customer Care and SupportCourse Fee: €455 Distance Learning Course of 8 modules Enrol for this course online now with your Credit or Laser Card» Or By contacting us on 01-2897579» Course Details: Customer care and support is absolutely vital if any company is to survive in the medium to long term.In the course we examine:The essentials of customer care The correct identification of customers Those factors that influence customer care The furtherance of customer relations Dealing with complaints The evaluation & measuring of customer care programme Building customer satisfaction, value and retention Optional:Personality/Intelligence Test All our students have the option to take this revealing test for an additional cost of €25.00. The test asks questions to determine:Are you a 'Take-Charge' type? Are you a manipulative person? Are you a real friend when the going gets rough? How popular are you? Could you be your own boss? What's your leadership potent ... (Training Available by Irish Training & Education Centre) Customer Care and Support

This course is aimed at individuals who may already have some experience in delivering Customer Care and would like to fine tune their skills. It is also valuable to the individual who may be starting out their career in a Customer Care environment. ... (Training Available by Bua Training) Effective Customer Care

Over 70% of the workforce today are involved in service related work. Yet many have received little or no training in the area of customer care. As a result, many businesses are not reaching their full potential in terms of meeting sales targets and developing a loyal customer base. Everyone in business has a customer and with this workshop, your clients will be more tuned in to providing exceptional customer care. ... (Training Available by Talent Fusion) Customer Care